Frequently Asked Questions

This section is designed to help you overcome a problem that you may be experiencing with your VTech toy. We update this section regularly so if you have any feedback please contact us.

Where is my VSmile microphone?

The VSmile microphone is located within the games storage compartment, which can be found at the back of the console. The compartment is covered by a protective paper cover while in the box and should be removed to retrieve the microphone.

How can I use the WorkBook included in My Laptop?

The green button on the mouse is used as the "enter" key. To access the workbook mode select the green workbook key. The screen will then show "011". Move your mouse to the right then push it upwards so that "031" appears. Press the green button to confirm. 001 is now displayed. Now you can start using your workbook. Follow the activities on the book and try to answer the questions. To do so you can move the mouse upward (blue), downward (yellow), right (green) or left (red). The colours are marked around the mouse too!
You can find more instructions on the workbook!

After opening my First Steps Plus the string was missing. What can I do?

The string was removed for safety reasons, it was there to keep the phone attached. The product has an on-hook and off-hook mode so the product can be used as intended without the string. If your handset is mislaid you may purchase one by calling our Consumer Service Department on (01235) 546810 (from UK) or +44 1235 546 810 (outside UK).

Above are some frequently asked questions about VTech products, to view frequently asked questions relating to V.Smile products please visit our V.Smile section.

If you have a question why not contact us?